Sears Holdings Corporation - 3333 Beverly Road, Hoffman Estates

Jobs in Sears Holdings Corporation, career

Reviews about Sears Holdings Corporation

• Janine Smith
  ★ ☆ ☆ ☆ ☆
  I had sears home service come out to diagnose a ride on tractor with leaking oil. The repairman didn't even look at the engine and said he had an idea what the problem was. He ordered parts and I paid him for the majority of the bill with the rest on completion. After months of reschedule and sears canceling an appointment, he came on the 4/4 to install the parts.. However, once he started to unscrew the motor I noticed more oil leaking on my driveway (big mess that he didn't even try to clean up) and let him know. He looked where the oil was coming from and quickly changed course and said he misdiagnosed the issue and he can't fix the problem. That I either had to buy a new tractor or replace the engine... I asked him to at least screw the engine back on and he said "I would rather not"... So, for the past 2+ weeks now, I have spoken to 7 people in Sears Customer Care dept trying to return parts and get my money back for what is now the worst experience I have ever had with a company. I have been told weekly that someone will call me back with an answer to my solution within 24-48 hours. I never received one phone call and had to keep calling them only to now be told that they will not reimburse me for the diagnostic or labor.. Now, no labor was done on it and diagnostic was not even close to being right but it is there policy to not refund them regardless of the situation. I asked if making consumers happy was also their policy and the guy actually said No... no joke!! They have now lost my business forever and I am purchasing a new lawn tractor from another company... I told the Manager this and he could care less... Big loss for them there! Shows how making a customer happy can go a long way.. If you do take the time to read these reviews, please do yourself a very big favor and don't ever use Sears!!! Trust me, you will be writing a review similar shortly after...

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Nearest organizations

• Sbarro

  Establishment, Food

  3333 Beverly Rd, Hoffman Estates, IL 60179

  +1 847-286-9970

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• Allstate Personal Financial Representative: Scott Puig

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• Sears Product safety Office

  Establishment, Local government office

  3333 Beverly Road, Hoffman Estates, IL 60179

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  3333 Beverly Road, Hoffman Estates, IL 60179

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