Fabbrini's Flowers - 18 Golf Center, Hoffman Estates

Jobs in Fabbrini's Flowers, career

Reviews about Fabbrini's Flowers

• Betty Cunningham
  ★ ★ ★ ★ ★
  Just had birthday flowers delivered today 2/24 for my birthday and wanted to say what a pleasant surprise and a huge shout out to the bubbly young lady that delivered them . She was a delight!
• Demat Fazil
  ★ ☆ ☆ ☆ ☆
  I had a beautiful arrangement of flowers in a vase from my wedding that my mom wanted to get dried and preserved. So I recommended that she come here. I've had them make bouquets and arrangements before, so this shouldn't be an issue, right? Little did we know...
  
  When my mom dropped the arrangement off mid July, they said it would take about a few weeks for the flowers to dry. No problem. I've dried a bouquet at home, and its taken about 1.5 weeks. Seeing that this was a larger arrangement, we were expecting a few weeks anyway.
  
  Well we waited a few weeks, and never heard back. So my mom called them the first week of August and the girl who picked up said, "I don't think they're ready. The owner has them at his house, in his basement. I'll ask him and let you know in a few days." Huh? In the basement of his house?...Well a few days went by and still no word from Fabbrini. My mom called the second time, and again the girl who picked up said, "The owner forgot to check them. He'll let you know as soon as he checks them."...Okaaaayyyy....Finally, the owner called my mom back a day later and said, "The flowers are still not dry, it's going to take another 2 weeks."....At this point it had already been around 3 weeks. And they were saying another 2 weeks were needed...
  
  Well finally, it's the first week of September, and my mom gets the call from Fabbrini's that the flowers are ready to be picked up. Awesome. So we go in to pick them up..They looked absolutely HORRENDOUS. First of all, they were wrapped in some tissue paper, and they were absolutely crumbling when you touched them.The roses were flattened, half of the flowers were missing from the arrangement, and they weren't even sprayed to preserve them. It was pretty obvious that they weren't hung upside down to dry. They either forgot about the flowers completely, or dried them flat on a table, or did dry them correctly but crushed them underneath a box. Like I said, I know what a dried bouquet/arrangement looks like, and this wasn't it. They really weren't fooling anyone. Not only that, they were trying to tell us "well we did our job and dried the flowers, we're sorry you're not happy with them". Yeah, my 9 year old niece could've done the same job they did.
  
  Even though they refunded us for the drying, they basically ruined the flowers. To add insult to injury, their offer to fix the situation was for us to pay for a new arrangement to have them re-dry it. UM, NO. We are no way in hell paying you for anything. If anything, we should've been compensated with a free arrangement...Instead we took our vase and garbage dried flowers and left the store.
  
  Pictures are posted for proof.
  
  TL;DR: Fabbrini's ruined a beautiful arrangement by attempting to dry them. Forgot about them, and tried to lie about it.

Photos

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